Use RICOH Service Advantage to manage your technical and support services – so you can focus on new opportunities without compromising customer loyalty, resources or budget.
Designed specifically for manufacturing OEMs, our Technology Lifecycle Services offers supplemental or comprehensive support for nearly 2M highly technical devices in the field. Invest in RICOH Service Advantage for expert guidance and consultation for your customers’ most pressing technology challenges, including: Help Desk + Remote Support, Depot Services, and Training + Knowledge Management.
Technology customers are willing to outsource for fast service and support — making a great Help Desk a must-have for customer loyalty. Use Ricoh Help Desk + Remote Support services to outsource some or all of your call center operations, so your customers can resolve device management issues from anywhere at any time. We also offer remote engineering support, perfect for today’s increasingly mobile workforces. Use it for real-time screen sharing, troubleshooting, updates, guidance and more — without expensive, time-consuming trips to the field.
Offering your technology customers simple, seamless after-sale support is vital to your bottom line. With Ricoh Depot Services, dedicated and trained Ricoh specialists will help troubleshoot and resolve your customer’s product issues over the phone, register equipment for warranty support, or execute product exchanges on your behalf.
Advanced Depot Services include product replace-or-repair at our offsite depot sites — for faster technology support at significantly lower cost. Your customers get a new or “like new” unit, already repaired, tested and re-tested by highly-trained Ricoh engineers and technicians. Alleviate the hassles and costs of storing and repairing units onsite.
To improve customer satisfaction and retention, it’s important that your customers understand the capabilities of your products, solutions, and applications. With Ricoh Training + Knowledge Management services, a dedicated team of experienced Ricoh technicians at the top-rated Ricoh Training and Learning Institute will create a customized curriculum for your end users to improve onboarding, everyday operations and preventative care. Elevate your support with professional end-user training and enable your customers to recognize a higher ROI.